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FIRMWARE UPDATE

LEARN HOW TO UPDATE THE FIRMWARE ON YOUR FIRECOM PRODUCTS

GETTING STARTED

To ensure you’re taking advantage of all the improvements made to headset reliability, functionality and new features, follow these steps:
  • Begin by uninstalling any previous versions of the Sonetics Configuration Utility.
  • Download the installer package below and install Configuration Utility, Rev AB.
  • Watch the how-to videos below—walking you through step-by-step.
  • Learn about the new features and functionality.
  • Read through the FAQs, documentation, and notes below for complete details.
Notebook computer running Configuration Utility software next to a Firecom Wireless Headset.

WATCH THE HOW-TO VIDEOS

STEP-BY-STEP VIDEOS TO UPDATE YOUR FIRECOM PRODUCTS.
 

1. Install configuration utility

 

2. Update and configure headsets

 

3. Optional — update and configure Base Stations

FAQS

What is the Sonetics Configuration Utility?

The Sonetics Configuration Utility is a Windows application used to configure and update Sonetics, Firecom, and Flightcom devices. Use the download link above.

Is the Sonetics Configuration Utility compatible with Mac OS?

Not currently, but future development could include this. For now, we recommend that the configuration utility be installed on a PC or Laptop with Windows 7 or newer operating systems.

Should I upgrade my Firecom firmware?

As a best practice, you should always make sure you have the lasted firmware version loaded to ensure optimal performance for your headsets, and so you can leverage the latest features and functionality. If you add new headsets, they will always arrive with the latest firmware version as well.

How do I tell which firmware version is on my device?

Your headset’s current firmware version is available via voice prompt in the Advanced Menu on devices with firmware version 12 or later. For devices that have not been updated to version 12, you can find your current firmware version by connecting your device and using the Sonetics Configuration Utility.

Do I need to send my headset in to have the firmware updated?

You don’t need to. Just download the Sonetics Configuration Utility and use it to update your devices, it contains the latest available firmware. Also watch the videos above to quickly understand how to update.

Where do I find the manuals?

Product Manuals are listed below. Also, if a device is connected to the Sonetics Configuration Utility, you can click on the Help menu, and then click on Product Manual. The correct manual will automatically download to your computer.

If I update my Base Station will I have to pair my headsets again?

Yes, due to upgrades in DECT communications and other features, you will need to pair your headsets to your Base Station.

It took me a long time to configure my headset to my liking. If I update my headset will my current configuration be changed?

Yes. To take advantage of all the new functionality, the headset is returned to the factory default settings. The good news is that with the Sonetics Configuration Utility, you can configure your custom settings quickly, save them, and recall your saved settings at the click of a button.

PRODUCT MANUALS